Our Promise To You

Vidorra is a Spanish word that when translated to english means "good life", "easy life" or "life of ease". And thats exactly the way we feel your online shopping experience should be, a life of ease. Rest assured, Our knowledgable team understands you have a choice as to where you do business and we don't take your trust in us for granted. We promise to do whatever it takes to provide you with the best local and online buying experience period. Here are just a few ways how we do it:

Price Guarantee 

To keep life easy, on many of the products we offer, you'll notice you have the option to "Subscribe & Save" or "Quantity Discounts". If there is a product you would like that doesn't have one of these options, just let us know and we will add it for you.

Mi Vidorra is committed to offering the lowest prices both locally and on the internet.  We promise to beat or match the price and shipping method of any authorized online and local store. It's what we've been doing since 1979. We appreciate your business and we're willing to earn it. 

30-Day Easy Return or Exchange

They say "A picture is worth a thousand words", well, not always. Pictures can be pretty, but they don't let you physically see, touch or feel what your looking at. We understand that it's frustrating when you get a product in your hands that you've ordered online and its not exactly what you expected or maybe you wanted something better. No problem. We promise to exchange your purchase within 30 days from the day it was delivered. Simply give us a call or email us and we'll help you choose something that better fits your needs. If you prefer to return your purchase, we promise a full refund within 30 days from the day it was delivered. There are no hidden or restocking fees. You'll receive a 100% refund.  To learn more about returns or exchanges please click here.

Worry Free Warranty Support

We stand behind our products. We promise worry free warranty support for the length of the manufacturer's written warranty, if you need additional phone support after the warranty period, no problem! We also offer extended protection plans on many products we offer. Should you experience a problem with any product bought from us, simply call 833-VIDORRA to talk with one of our polite, patient and Factory Authorized repair technicians. The Mi Vidorra repair team of experts will help you trouble shoot and identify the problem over the phone. After we help you determine the problem, we will then send you the items covered under warranty free of charge. If we determine a repair is required, we promise to send UPS to your home to pick-up the item, repair it under warranty, and ship it back to you...all at no charge. All you have to do is box it up. We take care of the rest. If you prefer faster warranty claims, your still able to take your item to any local factory authorized warranty center.

*Please note that per all vacuum cleaner manufacturer's warranty policies, vacuums with water/liquid damage, drywall damaged units and units with blockages caused by oversized objects are not covered under warranty.

*After your manufactures warranty, for products that you have purchased an extended protection plan for, coverage for these products are provided by the company that provided you the extended protection plan. Customer support details will be emailed to you after purchasing your plan. Please keep this information with your products paperwork. However, should you need any assistance feel free to call or email us.

Fast Free Shipping on In-Stock Items

We promise and deliver same day shipping on orders received and processed by 12 p.m. Eastern Time Monday through Friday unless otherwise noted.  Please note we can not ship on days that carriers observe for holidays.

We promise and deliver Free Ground Shipping on all orders OVER $20 within the contiguous U.S. For orders of $20 or less within the contiguous U.S., a charge of $4.99 applies. For shipping charges to Alaska and Hawaii, please call us toll-free at 833-VIDORRA.

Friendly Expert Advice

We are committed to getting better. That's why we encourage you to contact us with your suggestions, questions and any help you may need before, after or while you shop with us. It's easy. Just drop us an email, use our live chat, or call us toll-free at 833-VIDORRA Let's live the easy life together. It's what we've been doing since 1979.

Questions?

See Track My Order and Shipping & Returns for more details, or call us toll-free at 833-VIDORRA.

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